Once upon a time, there was a user experience designer named Natalie. She loved her job because she got to make things that people used every day.

One day, Natalie drove into the office and poured herself a big cup of cold brew. She met with her team for stand-up. They started the meeting by telling dad jokes - a great way to laugh together. Then, they talked about what they were working on.

Suddenly, a very panicked stakeholder burst through the door. They were worried about a customer problem. Natalie & her team listened to the concerns and assured them that it would be tackled that day. She quickly finished her first cup of cold brew!

Natalie sat down with her team and had a brainstorming session. They came up with a few ideas to help the customer. They wrote everything down on a BIG whiteboard and sketched out some designs.

After getting a second cup of cold brew, Natalie took all the sketches to have some heads-down time. She put on her big headphones wot work in the quiet. She refined the white board designs and was excited to share them.

In the afternoon, Natalie and her team planned 3 interviews with customers. The first customer talked a lot, but didn’t say anything helpful. The second customer only gave one word answers, so they ended the call early.

But the third call was just right. They customer gave valuable and helped Natalie understand the problem better. Once they finished Natalie started making a few tweaks to the design.

After cleaning up the design a bit more, Natalie brought the new design to her design team friends. They gave her thoughtful critique and helped the design get as polished as possible.

Then came the hard part, Natalie had a meeting with the LEGAL team. They shared a lot of concerns at first and they wanted to add three paragraphs of legal disclaimers! Natalie thought quickly and explained a solution to simplify things. In the end, she made sure the one legal clause was easy to understand for the customers.